
Executive CRM
10 hours ago
**A customer relationship manager** (CRM) manages customer relationships and ensures customer satisfaction. They work closely with sales, marketing, and customer service teams. Responsibilities
- **Customer service**: Handle customer inquiries, feedback, and complaints
- **Customer retention**: Develop programs to retain customers and promote word-of-mouth marketing
- **Marketing**: Create and execute marketing campaigns to attract new customers
- **CRM strategy**: Develop and implement CRM strategies to improve customer loyalty and retention
- **Data analysis**: Analyze customer information to identify areas for improvement
- **Customer experience**: Collaborate with teams to improve the customer experience
- **Competitor analysis**: Monitor competitors and use their strategies to improve the business
- **CRM systems**: Design and implement CRM systems, and ensure they operate across all relevant departments
**Skills**:
- Strong communication skills
- Ability to listen to customers and coworkers
- Ability to respect ideas
- Ability to resolve customer issues
- Ability to identify customer needs and expectations
- Ability to automate business processes
- Ability to create reports and dashboards
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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