Claims Examiner

**About Swiss Re Corporate Solutions**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working towards making the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. At Swiss Re we combine experience with creative thinking and pioneering expertise to create new opportunities and solutions for our clients. This is possible, thanks to the collaboration of more than 13,000 employees across the world. We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us? This role holds the responsibility for handling New claims, analysing and supporting claims activities in a Direct/Primary insurance sector.

In principle activities of the role would be

1. Administration of the Low touch claims

2. Inventory management

3. Creation and handling of new claims (All segments) along with the segmentation of the claims and assignment of claims to the appropriate claim's handlers.

4. Financial approvals up to the designated authority limit

6. Claim life cycle management

Additional responsibilities would be

Deliver high quality claim handling and customer service consistent with the Corporate Solutions Claims Commitment and Claim Operations Handling Expectations

Validate contractual obligations

Proactively manage dormancy

Work closely with insureds, claimants and brokers as appropriate

Set and maintain timely and accurate claim reserves consistent with CorSo Claims reserve timeliness expectations and the advice from the adjudicating party

Maintain emphasis on claim closure for all claims open for 3C years and maintain closing ratio of between 80% and 100%.

Comply with internal governance, legal and regulatory requirements including TLS, Data Privacy, etc.

Day-to-day administration of Low touch claim matters, where he/she independently

Escalate approvals over the given authority, adhere to escalation triggers and refer the claims to appropriate personnel

Timely action on dairy dates and complete annual claims reviews

Adhere to implemented key controls

Review and handle client inquiries regarding any claims, accounting and operational issues

Graduate in Commerce/Finance/Business Administration

Minimum 2 years of experience in (re)/insurance or 3 years of experience from other domains

Understanding of Claims Handling and Claims Governance

Strong Operational oversight and Analytical skills

Strong business communication and cross-cultural skills, both verbal and written

Demonstrate agility with changes in task and priorities in a multifaceted environment

Eager to learn and proactive participation

Strong customer focus and service orientation

Strong presentation skills