Customer Care Representative

18 hours ago

Connaught Place Delhi Delhi, India zaimboo.in (Sanskriti Bazaar Pvt. Ltd.) Full time

**Job Description: Customer Care Representative (E-commerce)**

**Company Overview**:
Zaimboo is a leading e-commerce platform that specializes in providing high-quality products to customers across various categories. With a focus on customer satisfaction and excellence, we strive to deliver exceptional service and build lasting relationships with our valued customers.

**Position: Customer Care Representative**
**Location: Delhi (Rajiv Chowk, Connaught Place)**

**Job Summary**:
As a Customer Care Representative at Zaimboo, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring an outstanding customer experience. You will play a crucial role in maintaining customer satisfaction and loyalty while representing our brand with professionalism and empathy.

**Key Responsibilities**:

- Assist customers with product information, order placement, order tracking, and issue resolution.
- Provide personalized assistance to address customer concerns and ensure a positive resolution.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with internal teams, including operations, logistics, and marketing, to address customer issues and improve overall service delivery.
- Identify and escalate priority issues or trends to the appropriate department for further investigation and resolution.
- Stay updated on product knowledge, company policies, and industry trends to provide informed assistance to customers.
- Uphold Zaimboo's brand reputation by delivering exceptional service and fostering positive customer relationships.

**Qualifications and Skills**:

- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service, preferably in an e-commerce or retail environment.
- Excellent communication skills, both verbal and written, with a strong command of English and Hindi.
- Empathetic and patient demeanor with the ability to handle customer inquiries and complaints professionally.
- Strong problem-solving skills and attention to detail to effectively resolve customer issues.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.

**Benefits**:

- Competitive salary package with performance-based incentives.
- Comprehensive training and ongoing professional development opportunities.
- Dynamic and supportive work environment with opportunities for growth and advancement.
- Employee discounts on Zaimboo products and services.
- Health insurance and other benefits as per company policy.

At Zaimboo, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. Join us in shaping the future of e-commerce and delivering exceptional service to our customers.

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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