Travel Customer Service Representative

2 weeks ago


Noida Uttar Pradesh, India MFS Travels Private Limited Full time

**Key Responsibilities**:

- Handle inbound and outbound calls to US-based customers, offering assistance with travel-related inquiries and bookings.
- Provide clear, effective communication to resolve customer issues related to travel services, maintaining high customer satisfaction levels.
- Use your knowledge of US geography to answer customer queries and help in planning travel itineraries.
- Assist customers with booking, changes, and cancellations in the travel system, ensuring accurate and timely processing.
- Meet or exceed performance targets while adhering to company policies and providing excellent customer service.
- Record customer interactions and follow up as necessary.

**Requirements**:

- Exceptional communication skills in English, both spoken and written.
- At least 1 year of experience in customer service, preferably in a travel-related field.
- Strong understanding of US geography, including cities, states, and popular travel destinations.
- Comfortable with voice-based sales and support, assisting US-based customers primarily through phone communication.
- A background in the travel industry is highly desirable.
- Ability to work night shifts.

**Additional Information**:

- Competitive salary and performance-based bonuses.
- A vibrant and collaborative work environment in the travel industry.

Pay: ₹18,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time

Compensation Package:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Schedule:

- Night shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Travel planning: 1 year (required)

**Language**:

- English (required)
- Spanish (preferred)

Work Location: In person

**Speak with the employer**
+91 8882348647



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