Call Auditor

5 days ago

Remote, India ZenOnco.io Full time

Listen to and evaluate recorded and/or live calls to assess the quality and effectiveness of agent interactions.
- Score calls based on pre-defined quality parameters (e.g., compliance, communication skills, problem-solving, and call resolution).
- Identify trends, recurring issues, and areas for improvement.
- Provide constructive feedback to agents and team leads.
- Collaborate with the training team to suggest topics for coaching and development.
- Prepare and maintain audit reports and summaries for management review.
- Ensure compliance with regulatory and company standards.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- call auditor: 1 year (preferred)

Work Location: Remote

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