Customer Relationship Executive

3 days ago

Thiruvananthapuram Kerala, India ARMSON HOMES Full time

Responsibilities:

- To be responsible for making outbound calls on a daily basis using data provided.
- Handling Customers & their complaints
- Feedback callings
- Handling Appointments
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data provided.
- To inform potential client’s on the company’s products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain customer information onto the company database.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure service is prompt, polite and professional standards are kept.

**To assist with other departments as required.**

**Knowledge/ Expertise**:

- Previous B2B or B2C sales experience: - 2-3years.
- Excellent communication skills and an excellent telephone manner.
- Ability to work independently and under pressure.
- Good verbal and written skills.
- A positive approach to objection handling is essential.
- Good organizational skills and attention to detail.
- You must be financially motivated, energetic and reliable with a hunger to succeed.
- We are looking for someone upbeat and organized.
- A good knowledge and understanding of the technical aspects of the following:

- Microsoft Office and associated systems, including CRM. *Social Networking.
- Demonstration of the energy, ability and commitment demanded by this role.
- Root cause analysis with counter measures.
- PSF ( Post Service Follow - up) Calls

**Qualification**:
MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field, B.tech/BE/Diploma.(Civil).

**Perks & Benefits**:

- Increment based completely on performance.
- Any beneficial schemes offered by the organization.
- Increment is done on quarterly basis depending on the work performance.

**Job Types**: Full-time, Permanent

Pay: From ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Willingness to work on target basis

**Experience**:

- Customer relationship management: 3 years (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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