
Customer Service Representative
2 days ago
**Role and responsibilities**
**Customer Care**: Greet customers warmly, providing a friendly and welcoming atmosphere at the front desk or over the phone. Answer customer inquiries promptly and professionally, resolving any issues or complaints in a courteous manner.
**Service Scheduling**: Assist customers in booking appointments for various automotive services, including car washes, detailing, maintenance, and repairs. Coordinate with the service team to ensure timely and efficient service delivery.
**Upselling and Cross-selling**: Proactively promote additional services and packages to customers based on their vehicle's needs, providing information on available options to enhance their car care experience.
**Payment Processing**: Accurately process payments for services rendered, handle cash transactions, and maintain records of financial transactions in compliance with company policies.
**Product Knowledge**: Maintain up-to-date knowledge of all Auto Spa services, packages, and promotions to effectively answer customer inquiries and provide valuable recommendations.
**Customer Follow-up**: Conduct post-service follow-up calls to ensure customer satisfaction and address any further concerns or feedback.
**Maintaining Cleanliness**: Ensure the reception area and customer waiting areas are clean, organized, and well-maintained to create a pleasant environment for customers.
**Team Collaboration**: Collaborate with other team members, technicians, and management to optimize workflow and enhance the overall customer experience.
**Data Entry**: Accurately record customer information, service details, and transactions into the company's database or CRM system.
**Ensure Customer Satisfaction**:To maintain higher productivity standards and better repair quality and ensure that the Quick Service, Same Day Delivery of vehicles is done with a minimum of 75% Customer Satisfaction.
Minimum of 2-3 years experience in OE company or related field.
**Salary**: ₹12,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
- Tamil (preferred)
**Speak with the employer**
+91 9500907003
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