Gainsight Administrator

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes. Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500 and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. **What's the opportunity?** As part of the CX Operations team you would be entrusted the responsibility of collaborating with the business leaders and the project teams to track key performance metrics as we strive for effortless onboarding of our customers while enhancing the customer experience. You will be playing a pivotal role in maintain the drum beat of project cadence and focus on quality by leveraging the vast data available across multiple systems. **Requirements**: **What will I be doing?** - Build and maintain high quality dashboards to drive awareness and understanding of key business metrics - Conduct high quality analysis to generate useful insights that can be easily consumed by business leaders - Work closely with engineering teams to evaluate large datasets for quality, accuracy, and perform advanced data analysis using Excel to assess initial data quality - Build automations of routine and repeated tasks **What skills do I need?** - 5+ years in an analytics role in Business Operations. - Hands-on experience in creating statistical models; understanding when to use which model to fit the data better. - Strong knowledge and hands-on experience of Power BI and able to write complex DAX queries. - Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, and success in a fast-paced, high-intensity operations environment. - Extensive experience relaying technical and non-technical information clearly and concisely - Demonstrated expert problem-solving and analytical skills. - Excellent oral and written communication skills. - Excellence in multitasking and managing multiple high-priority customer engagements in parallel - Ability to assess complex client environments and workflows and arrive at integration solutions to satisfy seamless experience between our platform and theirs. - Bachelor's degree in engineering (Pref Computer Science). An advanced degree in any of the areas above would be a plus. **Benefits**: - Best in industry salary - Comprehensive medical coverage for yourself and your immediate family - An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions - Unlimited vacation - Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" - Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._ _This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._