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Gain sight administrator
2 weeks ago
Role & responsibilities
Position Overview:
We are seeking an experienced Gainsight Administrator for a contractor role to integrate a new
division into our existing Gainsight instance. This position will be part of our Customer Success
Operations (CS Ops) team based in India. The contractor will work closely with the team during the
India work day & be available to attend calls during evening hours (India Standard Time) and will
focus on integrating systems, optimizing processes, and ensuring smooth data transfer. The role also
involves contributing as a Solution Consultant, aligning the new division's success metrics with
company-wide objectives.
Key Responsibilities:
Gainsight Integration & Administration:
Work on the integration of a new division into Gainsight, aligning business processes
and data structures.
- Manage Salesforce integration and ensure accurate data transfer and
synchronization.
- Troubleshoot and resolve integration issues, ensuring seamless operations.
- Configure and optimize Gainsight workflows to support the new divisions customer
success goals.
- Advise on customer success best practices, health scoring, and segmentation for the
new division.
- Collaborate with CS Ops to implement strategies for customer retention, product
adoption, and satisfaction.
Reporting & Analytics:
Create and manage custom dashboards and reports for tracking customer health,
engagement, and success metrics for the new division.
- Analyze customer data, providing actionable insights to leadership and CS teams.
- Ensure timely and accurate reporting for the new division's success KPIs.
Required Qualifications:
• Experience:
- At least 4 years of experience as a Gainsight Administrator or in a similar role.
- Strong expertise in Salesforce integration with Gainsight and customer success
processes.
• Certifications:
- Gainsight Certified (preferred).
• Technical Skills:
- Proficient with Salesforce-Gainsight integration.
- Experience with Journey Orchestrator (JO) and automating workflows.
- Skilled in creating custom dashboards and reports.
• Other Skills:
- Excellent communication and collaboration skills across time zones.
- Strong analytical and troubleshooting abilities.
Preferred Qualifications:
• Experience with integrating new divisions into an existing Gainsight instance.
• Familiarity with advanced reporting.
Contract Details:
• Contract Term: 3 months, with potential for extension.
• Work Schedule: Flexible; must be available for evening calls with the US-based team.
Why Join Us?
• Be a key player in integrating a new division into Gainsight, working closely with a talented
India-based CS Ops team.
• Impactful role in shaping the customer success strategy for a growing organization.
