
Customer Support Associate
6 days ago
Customer support roles involve helping customers with questions and concerns about a company's products or services. Some of the responsibilities of a customer support representative or specialist include:
- **Providing information**: Answering questions about products, services, and company policies
- **Resolving issues**: Troubleshooting problems, offering solutions, and processing returns or payments
- **Escalating issues**: Identifying and escalating complex issues to managers or other departments
- **Collaborating with others**: Working with the product and payments team to resolve issues faster, or with the sales team to improve customer complaint resolution
- **Recommending improvements**: Suggesting ways to improve company processes for efficiency
Some tips for being a good customer support representative or specialist include:
- **Listening actively**: Pay close attention to customers without interrupting
- **Communicating clearly**: Use simple language to avoid confusion
- **Maintaining a positive attitude**: Stay friendly and positive, even in difficult situations
**Job Types**: Full-time, Permanent
Pay: ₹13,500.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8056457074
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