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Microsoft Excel Executive

2 weeks ago


Thaltej Ahmedabad Gujarat, India WeTales Full time

Addressing technical issues and queries.
- Identifying and diagnosing technical problems by using troubleshooting tools.
- Resolving issues or escalating them to higher-level when necessary.
- Maintaining detailed records of customer, issues, and resolutions for future reference.
- Keeping up-to-date with the latest products, features, and services to provide accurate information.
- Gathering feedback from customers to improve service quality and product offerings.
- Using support tools and software to track and manage technical issues.
- Assist in troubleshooting and resolving issues, such as problems with customization, delivery issues, or technical errors.
- Work closely with the development, design, and marketing teams to address customer issues and implement improvements.
- Ensure that customer issues are resolved to their satisfaction and follow up to confirm that the solutions provided are effective.
- Strive to enhance the overall customer experience by providing timely and professional support.
- Maintain records of support requests, issue resolutions, and customer interactions.
- Ensure that all customer data is handled in compliance with relevant data protection regulations and organizational policies.
- Follow best practices to maintain the security and integrity
- Manage wats app delivery, RSVP, QR Code generating process.
- Software management, website updation

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)
- Microsoft Excel: 1 year (required)

Work Location: In person