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International Voice Process Agents

2 weeks ago

Mohali Punjab, India KALP SOLUTIONS Full time

Urgent Hiring Available for Mohali

Job location
- quark city sec 75 Mohali

fresher
- experienced both can apply

5 days working

salary 20k-35k CTC + incentives

**Roles & Responsibility**
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Offered technical support, leading to enhanced user experience.
- Processed inbound customer calls, providing information on service or product upgrades.
- Answered 50+ telephone calls per day with professionalism.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Handled live chat queries within strict timeframe targets.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability
- Weekend only

Supplemental Pay:

- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9582823096