Salary Upto 35k/month, International Voice Process

16 hours ago

Mohali Punjab, India Zouma Full time

Job Description: International Voice Process - UK Logistics

**Position**: Customer Support Executive (International Voice Process - UK Logistics)
**Location**: Mohali
**Process**: UK Logistics (Voice Process)
**Shift**: Rotational (UK Timings)

**Key Responsibilities**
- Handle inbound and outbound customer calls for UK-based logistics clients, providing timely and accurate resolutions to queries and concerns3.
- Communicate effectively and professionally with customers, demonstrating excellent verbal and written English skills2.
- Address logistics-related inquiries, track shipments, and coordinate with internal teams to ensure customer satisfaction3.
- Maintain records of customer interactions and follow up as necessary.
- Adhere to process guidelines and quality standards for every customer interaction1.
- Provide feedback for process improvement and contribute to a positive team environment4.

**Required Skills & Qualifications**
- Excellent communication skills in English, both verbal and written2.
- Strong interpersonal skills and a confident, customer-focused approach2.
- Ability to work in rotational shifts as per UK business hours1.
- Problem-solving attitude and willingness to learn new processes1.
- Basic computer proficiency and familiarity with CRM tools is an advantage.

**Preferred Attributes**
- Prior experience in international voice process or UK logistics support is a plus46.
- Ability to handle high-pressure situations and resolve issues efficiently.
- Strong attention to detail and organizational skills.

**Why Join Us?**
- Opportunity to work with a leading UK logistics process.
- Dynamic work environment with growth opportunities.
- Comprehensive training and support for career development.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Rotational shift
- UK shift

Work Location: In person

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