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Customer Care Associate

3 weeks ago

Kochi, India 18 Steps Full time

Greetings from 18 Steps Consultants

Our client, one of the leading stock broking company is hiring:
Position**:Customer Care Executives with Hindi speaking skill**

Posting: Cochin (HO)

No. of positions: 20

Education: Graduation (any)

Experience: Freshers (with Hindi speaking skills) or 2 to 4 years of experience in call center (with Hindi speaking skills).

**Salary**: 20K/month for Freshers. For experienced, will give reasonable hike from existing CTC.

Food and Accommodation: No

Age: Below 30 years

Interview mode: Online or offline

**Key responsibilities**:

- Handling client Inbound calls related to their accounts and services, could be technical and non-technical queries.
- Should be able to communicate in English & Hindi with the clients
- Would be responsible to tag all clients communication in the system
- Ensure client satisfaction by providing best suitable response / resolution on calls to clients
- Timely and proactive delivery of work assigned needs to be ensured.

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)
- Hindi (required)
- Malayalam (preferred)

**Speak with the employer**
+91 8547731964