Customer Care Executive

1 day ago

Kochi, India Rezoy KHRA Private Limited Full time

**Answer phone calls in a more professional manner and provide Solutions for customers.**
- **They are responsible for taking or cancelling orders, and obtaining details of customer complaints**
- **Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments**
- **Render administrative support to other customer care team members when the need arises, or as instructed**
- **Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly**
- **Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company**
- **Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark**
- **Identify tasks critical to keeping customer satisfaction levels in check**
- **Network with various departments and groups that are involved in customer support, orders, and processing**
- **Ensure maximised productivity and minimised costs**
- **Encourage and motivate team members for continuance of quality service delivery**
- **Conduct audit of calls and report regarding the call as per quality standards**
- **Associate with Operations/Logistic team to ensure quick customer complaint resolution**
- **Follow up with Delivery partner/Fleet Manager and ensure orders are delivered as per promised/communicated to customer**
- **End to end responsible for the dashboard/login assigned**

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care: 1 year (preferred)
- total work: 1 year (preferred)
- BPO: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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