Customer Service Associate

2 days ago


Egmore Chennai Tamil Nadu, India Deforay technology Full time

Key roles and responsibilities
- Customer support: Answering questions, providing information, and assisting customers with problems related to products or services.
- Problem resolution: Taking ownership of customer issues to find and implement solutions, ensuring a positive outcome.
- Data management: Updating customer databases, documenting interactions, and processing information.
- Relationship management: Acting as a brand ambassador to build and maintain positive customer relationships.
- Team collaboration: Working with other team members, such as sales or other support staff, to achieve common goals.
- Essential skills
- Communication: Strong verbal and written communication skills are crucial for clear and effective interaction.
- Empathy and patience: The ability to remain calm and respectful, especially with upset customers, is essential.
- Problem-solving: A logical approach to troubleshooting and resolving customer issues.
- Technical proficiency: Comfort using customer service software and other company systems.
- Adaptability: The capacity to multitask and handle a fast-paced environment.

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹9,376.40 - ₹32,719.15 per month

**Benefits**:

- Food provided
- Work from home

Work Location: In person



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