Service Delivery Executive

1 week ago

T Nagar Chennai Tamil Nadu, India Apollo Home Healthcare Limited Full time

**Job title: Executive - Service Delivery**

**Reporting to**: COO / Unit Head

**Department**: Service Delivery

**Location**: Chennai

**Job purpose**:To ensure smooth delivery of patient care services in the field.

**Roles and responsibilities**:
**Primary responsibilities**:
1. Monitor patient enrolment process and ensure smooth delivery of services

2. Leave management of nurses

3. Handle nurses grievances as the first point of escalation and address it to give a logical closure

4. Handle and manage patients complaints and resolve issues smoothly

5. Responsible for transport and logistics.

6. Responsible for operational issues in regards to transaction visits (deployment of staff/field supervisor)

7. Responsible for monitoring and scheduling supervisory visits of the field supervisors, regularly review the visits and ensure bridging the gaps wherever required.

8. Responsible for patient discharges

9. Update reporting manager on any concerns in the field and address them smoothly

**Secondary responsibilities**:
1. Scheduling supervision and adjustment support wherever required

2. Manpower status update and manpower skill set update.

**MIS and reporting**:
10. Reports on Manpower utilisation, case mix and other metrics report for the review

11. Submit reports as prescribed to the concerned reporting manager

12. Any other work assigned by the manager time to time

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Have you been worked in service delivery in hospital sector?
- Education qualification?
- Do you have basic knowledge in excel?
- Ready to relocate to chennai?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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