Ecommerce Intern

1 week ago

Gurugram Haryana, India THAKRAL INNOVATION PVT. LTD. Full time

**About Us**:
Nespresso is a fast-growing D2C brand focused on delivering exceptional customer experiences through our website and other digital platforms. We are looking for an enthusiastic and detail-oriented intern to join our D2C Operations team.

**Role Overview**:
As an Operations Intern, you will play a key role in ensuring seamless order processing, delivery efficiency, and smooth website operations. You will work closely with cross-functional teams to support business operations across multiple platforms.

**Key Responsibilities**:

- **Order Management**:

- Process customer orders from our D2C website and other platforms.
- Handle payment reconciliation and ensure accuracy in transactions.
- Create waybills, invoices, and share with relevant stakeholders.
- Manage end-to-end order fulfillment process.
- **Logistics & Delivery Tracking**:

- Maintain a delivery tracker to monitor shipments and measure delivery efficiency.
- Coordinate with logistics partners to resolve exceptions and delays.
- **Website Operations**:

- Assist in setting up promotional offers on the website.
- Support UI/UX updates (no coding required).
- Conduct UAT (User Acceptance Testing) to ensure smooth execution of website changes.

**What We’re Looking For**:

- MBA student (Operations, Marketing, or General Management preferred).
- Strong attention to detail with an analytical mindset.
- Proficiency in MS Excel/Google Sheets for tracking and reporting.
- Good communication and coordination skills to work with internal and external stakeholders.
- Eagerness to learn and adapt in a fast-paced D2C environment.

**What You’ll Gain**:

- Hands-on exposure to E-commerce operations and D2C business models.
- Experience in cross-functional coordination and process ownership.
- Practical understanding of order management systems, logistics workflows, and website operations.

**Job Type**: Internship
Contract length: 6 months

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Work from home

Work Location: In person

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