Customer Relationship Executive

2 weeks ago


Kondhwa Pune Maharashtra, India Sinewave Computer Services Pvt Ltd Full time

**Qualification** - Any graduate

**Location**:

- Kondhwa, Pune

**Experience**:

- 6 months to 1 yr.

**Responsibilities**:
- Smooth flow of customer support calls/messages/mails 
- Analyze incoming support calls (Hunting and call back requests) and cluster these calls and suggest to management for improvement of our services by providing scope of improvement for each cluster.  
- Regular CRM Mailers 
- Ensure smooth flow of DSC process.
- Software Feature development 
- FAQ regular updating based on customer query (analyze monthly errors) - add up common errors and update in FAQ, 
- Analyse repetitive and reduce repetitive calls through FAQ and training sessions. 
- To ensure that discontinued customers are mínimal and if any provide list of such customers to management at end of each month along with reason for discontinuation. 
- Hunting always available in office hours 
- Weekly update on customer pain points and suggested solution 
- Implementation of automated processes including BOTS etc. 
- Provide Roadmap for enhancing skill set among team to move from lower skill level to higher skill level. 
- Monitor and control all formats of communications with existing customers. 
- To understand all product offerings from time to time 
- Manage the flow of day-to-day operations. 
- Distribute reports to appropriate personnel of required department.
- Motivate team members.  
- Any other work assigned time to time.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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