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Customer Care

3 weeks ago

Madhapur Hyderabad Telangana, India Bijliride Full time

Company Overview:
Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions.

We provide electric two wheelers on rent to individuals and businesses.

As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance

Position Overview: Join Bijliride as a Customer Experience Associate, where you will play a pivotal role in ensuring unparalleled service and support for our valued customers providing professional customer service and ensuring customer issues are resolved in a timely manner. As part of our dynamic team, you will contribute to our vision of providing eco-conscious alternatives and improving urban mobility.

Roles and Responsibilities:

- Developing and maintain customer relationships by helping customers with questions and concerns about Bijliride’s products and services.
- Skilfully manage both inbound and outbound customer interactions via phone with professionalism and efficiency.
- Resolve customer inquiries and address concerns with empathy, accuracy, and timeliness.
- Maintain a positive demeanour and handle customer complaints with diplomacy and patience.
- Actively engage in sales lead generation efforts to meet team targets. - Listening to customers' concerns and handling complaints promptly.
- Provide comprehensive and precise information utilizing our CRM system and established SOPs.
- Gather and analyse customer feedback to drive ongoing enhancements in service delivery

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Work Location: In person