Operation & Admin Executive

6 days ago

Bengaluru Karnataka, India Shivafinz Full time

**Company Description**

Shivafinz is a bootstrapped financial solutions company based in Bengaluru. We specialize in providing loan services for various needs such as travel, marriage, higher education, home renovation, and medical emergencies. With a team of experienced professionals, we help our customers find the best loan deals from our network of lending partners, including banks and NBFCs. Our services include a free eligibility check, guaranteed 95% approval ratio, and fast processing of loans within 5 working days.

**Role Description**

**Key Responsibilities**:

- Oversee the day-to-day what's app marketing and other desk job.
- Ensure compliance with banking regulations and internal policies.
- Develop and implement operational procedures to improve efficiency and streamline processes.
- Monitor and analyze operational performance metrics to identify areas for improvement.
- Train and mentor staff to ensure they are equipped with the knowledge and skills necessary to perform their roles effectively.
- Collaborate with other departments to resolve issues and optimize cross-functional processes.
- Stay informed about industry trends and best practices to drive continuous improvement in banking operations.
- Handle escalated customer inquiries and complaints in a professional and timely manner.

**Qualifications**:

- Bachelor's degree in BCom or Business Administration is preferred
- 1-2 years of experience in banking operations or a similar role.
- Strong knowledge of banking regulations and compliance requirements.
- Excellent communication and interpersonal skills.
- Proven leadership abilities with a track record of effectively managing teams.
- Ability to multitask and prioritize tasks in a fast-paced start up environment.
- Attention to detail and a commitment to delivering high-quality service to customers.
- Go
- getter attitude is mostly preferable.

**Language preferred:

- Kannada & English mandatory.**

**Salary**:

- **12,000 - 17,000/ per month.**

**Location:

- **3rd Floor, AR PLAZA, 18/9, 100 Feet Ring Rd, above Sangeetha Mobile Showroom, KEB Colony, New Gurappana Palya, BTM 1st Stage, Bengaluru, Karnataka 560029

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Can you use Excel Sheet or G sheet

**Language**:

- Kannada (required)
- English (required)

**Location**:

- Bangalore, Karnataka (required)

Work Location: In person

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