Billing Associate

**Date**:Nov 2, 2024

**Location**: Pune, IN

**Company**:ACA Group

**About ACA**:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

**Position Summary**

The Billing Associate will be part of a versatile team responsible for:
Overseeing the entire financial operations process **or**

**Job Duties**

**Financial Operations**:

- APS ownership from project creation down to invoicing
- Respond to daily revenue -related inquiries from various stakeholders. Provide accurate and timely information to support business decision
- Assist with financial operations related to acquisitions. Ensure seamless transition and integration of acquired entities into existing financial systems.
- Zendesk Ticket Escalations - handle and resolve tickets related to financial operation. Prioritize and escalate to ensure timely resolution.
- Process terminations in accordance with company policy and procedure
- Maintain accurate and up-to-date records of customer interactions and collection activities.
- Prepare and submit reports on collection efforts and results.
- Develop and maintain strategic partnership with Stakeholders
- Work closely with the Sales AEs and CSMs to address customer issues and improve overall customer satisfaction.

**Billing**:

- Set-up the customer account, consistent with the underlying contract.
- Generate invoices individually or in batches, ensuring consistency of all invoices with the company framework and with the underlying agreements.
- Both fixed fee and hourly invoicing will be part of the responsibilities, including hourly adjustments as needed.
- Respond to internal and external inquiries regarding ACA client accounts, clarifying and updating project information and resolving billing discrepancies.
- Perform ad-hod work/special projects as necessary to support ACA on various client and internal initiative.

**Required Education and Experience**
- Minimum of 2 years of experience for designated area (Billing or Financial Operations) in a high-volume, fast-paced environment
- Bachelors Degree (Business or Accounting), or other quantitative background

**Required Skills and Attributes**
- Ability to exercise discretion and make independent judgments on matters of significance
- Demonstrated professional integrity
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
- Ability to work well in a fast-paced, small-team environment
- Ability to work independently, multi-task and prioritize effectively
- Ability to establish and maintain effective working relationships with colleagues and clients
- Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
- Dedicated to upholding ACA’s high-quality standards and customer service focus
- Strong organizational and problem-solving skills with attention to detail
- Strong oral and written communication skills

**What working at ACA offers**:
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being.

**What we commit to**:
ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.