Bell Hotel

Position: IT Admin

Location: Sivakasi

**Job Description**:
We are seeking a skilled and experienced System Administrator to join our dynamic team. As a System Administrator, you will play a crucial role in maintaining and optimizing our organization's computer systems, networks and ERP Setup. Your primary responsibilities will include ensuring the stability, security, and efficient operation of our infrastructure, as well as providing technical support to end-users.

**Responsibilities**:
1. System Maintenance and Monitoring:

- Install, configure, and maintain servers, operating systems, and other infrastructure components.
- Monitor system performance, troubleshoot issues, and implement necessary optimizations.
- Perform regular system backups and ensure data integrity and disaster recovery readiness.
- Knowledge on Network printer and diagnosis.
- Hands on experience with Mobile devices, tablets, stand alone Billing software systems.
- Conduct routine audits of systems and networks to identify and address potential risks.

2. Network Administration:

- Configure and manage network devices such as routers, switches, firewalls, and VPNs.
- Maintain network infrastructure and troubleshoot connectivity and performance issues.
- Implement and enforce network security measures to safeguard against unauthorized access.
- Monitor network traffic and analyze data to optimize performance and identify potential threats.

3. User Support and Technical Assistance:

- Provide technical support and guidance to end-users, assisting with hardware and software issues.
- Respond promptly to user inquiries, diagnose problems, and offer solutions or workarounds.
- Conduct user training sessions and create documentation to enhance system understanding.

4. System Planning and Improvement:

- Collaborate with the IT team to develop and implement IT strategies and infrastructure plans.
- Assess and recommend new technologies, tools, and practices to enhance system performance.
- Conduct research on emerging technologies and industry best practices to stay updated.

5. Documentation and Reporting:

- Maintain accurate documentation of ERP, system configurations, procedures, and troubleshooting steps.
- Prepare reports on system performance, security incidents, and operational metrics.
- Communicate effectively with team members and stakeholders, providing regular updates on projects and tasks.

6. ERP System Administration:
1. ERP Coordination, Administration, Management & Maintaining.

2. User Support and Training.

3. Data management and integration.

4. Configuration, Customisation, Localisation correspondence with Organisation.

5. System Enhancement and optimisation.

6. Cloud AWS data basic knowledge with cloud based software operational understanding.

7. Ability to interpret between the Software vendor deliverables and the Organisation users requirement.

8. Man management over EDP, Data Entry and IT Team with relevant System software users in the organisation.

7. Allied System Software and Package Management:
1. Ability to understand, acquire knowledge and interpret the technical implementation for the benefit of organisation with future technology.

2. Allied System Software referred as Payment gateway, marketing apps, third party tools and techniques to be adapted time to time.

**Requirements**:

- Bachelor's / Masters degree in computer science, information technology, or a related field (or equivalent experience).
- Proven experience as a System Administrator or similar role.
- Strong knowledge of various operating systems (e.g., Windows, Linux) and networking protocols.
- Proficiency in system and network administration tools and technologies.
- Server OS, System OS, Switch OS Installation / Management / Maintenance.
- Solid understanding of security principles and best practices.
- Excellent problem-solving and analytical skills.
- Strong communication, Team management, coordination and interpersonal skills.
- Ability to work both independently and collaboratively in a fast-paced environment.

Join our team as a System Administrator and contribute to the stability, security, and efficiency of our organization's IT infrastructure. Together, we can drive technological excellence and support our company's growth.