Customer Care Executive

2 days ago

Vikhroli Mumbai Maharashtra, India HR Creations Full time

**Job Title**: Executive - Assisted Sales
**Location**: Vikhroli West, Mumbai
**Experience**: 0-2 Years
**Function**: Assisted Sales

**Role Overview**

**Key Responsibilities**
- Handle inbound sales inquiries and follow up with outbound calls for missed leads
- Engage with customers who have abandoned their shopping carts and assist them in completing their purchases
- Understand customer requirements and provide tailored product recommendations
- Guide customers through the online order process, including necessary verification steps
- Follow up with customers for feedback, resolve concerns, and encourage repeat purchases
- Maintain accurate records of all customer interactions and transactions

**Key Skills & Competencies**
- Excellent verbal communication and interpersonal skills
- A genuine interest in sales and customer engagement
- Strong problem-solving abilities with a customer-first approach
- Good typing speed and accuracy

**Education & Experience**
- Graduate or Undergraduate (Freshers welcome)
- 0-2 years of experience in sales, customer service, or e-commerce preferred

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

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