Customer Support Executive

4 days ago

Bais Godam Jaipur Rajasthan, India Human Care International Private Limited Full time

Key Responsibilities:
Provide accurate information about products, services, and company policies.

Handle customer complaints efficiently and ensure timely resolution.

Process orders, returns, refunds, and exchanges as per company guidelines.

Maintain customer records and update CRM systems with accurate information.

Collaborate with internal teams (sales, technical support, etc.) to resolve issues.

Follow up with customers to ensure satisfaction and build long-term relationships.

Identify customer needs and suggest relevant products or services.

Adhere to company policies and service standards to maintain high customer satisfaction.

Stay updated on company offerings, new features, and industry trends.

Required Skills & Qualifications:
High school diploma or bachelor’s degree in any field.

Proven experience in customer service or a similar role is preferred.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask and work under pressure.

Familiarity with CRM software, ticketing systems, and MS Office.

Strong listening skills and a customer-focused approach.

Ability to work in a team and adapt to different situations.

Preferred Qualifications:
Experience in [industry-specific knowledge, e.g., e-commerce, banking, telecom, etc.].

Knowledge of multiple languages is a plus.

Experience with live chat and social media support.

**Benefits**:
Competitive salary and performance-based incentives.

Health insurance and other benefits.

Career growth opportunities and training programs.

A friendly and dynamic work environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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