Retail Trainer

3 days ago


Ahmedabad, India Smart Resources Full time

**Education** : Any Graduate

**Experience**: 5+ Years in only Retail

**Work Profile**:
Understanding of Training Need Identification
- Basic and Advance
- Understanding and well versed with training conceptualization - Basic and Advance
- Understand training delivery at various roles/profiles
- Understanding of - Pre & Post training evaluations - Impact
- Responsible for Training ROI - how to measure training effectiveness
- Understanding the store dynamics - Look, Feel, Ambience, Service Standard how they impact the consumer Psyche
- Understanding of the concepts - Customer Journey and Customer Delight and various aspects of these both
- Preparing/Creating DWLPs (day wise learning plans) and do Narrow Boxing / Create verbatims for every aspect of Customer Interaction/Journey to the level of FAQs, too
- Excellent understanding of content creation / content writing.
- Formulating/Imparting TTT (Train the trainer - ASMs/CSMs/Master Trainer/Store Trainers. Identifying Training locations, etc
- Imparting Store Staff Trainings, as a continuous process - New and Existing (Technical, Functional, Behavioural, SOPs)
- Basic and Advance
- Responsible for MDPs (Managers Development Program) - ASMs/CSMs/Master Trainer - Advanced Trainings.
- Ensuring proper onboarding and induction of New Joinee in collaboration with HR.Good Understanding of basic Data, analyze that - develop TNI thru this mode too.Evaluating Training impact on Retail Efficiencies and evaluation (AOVs, Basket, Generics Contri, OTC, Repeat, etc.
- Developing Training budgets in collaboration with the lead
- Developing annual training calendars for all levels - SE/ASMs/CSMs and for various training programs.
- Thorough knowledge of - Functional(ops), SOPs and Behavioral aspects of Retail Training and Delivery
- willing to learn the technical aspects of our business.
- Willing to work as a one-man army, initially
- Willing to travel at least 7-10 days a month
- Having - Mindset - Collaborative (others over self, together we win, etc), Self-Driven, Ownership, leads by example, Solutions Driven Mindset, Willingness to go all out, Willing to learn and evolve on the go, seeks feedback
- Understanding of other departments like - Visual Merchandising (for planogram, look, feel, and ambience), etc,

**Technical Skills (KPI will be based on these)**
- Problem Solving Skills
- Excellent Communication Skills
- Team Building Skills
- Knowledge of MS Office
- Sales Skills
- Customer Service Skills
- Leadership Skills

**Behavioral Skills (KPI will be based on these)**:

- Accountability
- Flexible Thinking
- Result Orientation
- Teamwork
- Commitment to Learning
- Attention to Detail
- Professionalism (Attendance/Punctuality)
- Strong Analytical and Problem-Solving Skills

**What are the perks in store for you?**
- Dynamic learning environment
- Fun and cooperative team members & cross functions
- Travel reimbursement

**Salary**: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- SG Highway, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Retail management: 5 years (preferred)
- total work: 5 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX


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