Customer Support Executive

6 days ago

Jaipur Rajasthan, India Eventrics Multi Tasking Solutions Pvt Ltd Full time

**About The Company**:
**The Role**:
**Inbound Customer Support**:

- Answering calls and messages: Respond to customer inquiries, troubleshoot issues, and provide accurate information about products or services.
- Problem-solving: Resolve customer concerns, offer solutions, and ensure customer satisfaction.
- Order Management: Process orders, returns, exchanges, and refunds where necessary.
- Technical Assistance: Assist customers with technical issues related to products or services

Outbound Customer Service:

- Follow-up Calls: Reach out to customers to ensure they are satisfied with the service or product, gather feedback, and address any lingering issues.
- Customer Retention: Proactively offer solutions or promotions to retain customers, or address potential churn.
- Service Updates: Notify customers about updates, new products, or changes in policies.
- Survey or Feedback Collection: Conduct customer satisfaction surveys to gather feedback on services and improve processes.
- Multitasking and Time Management: You’ll be expected to handle both incoming and outgoing interactions efficiently, prioritizing tasks as needed
- Quality Assurance and Reporting: Maintaining high-quality service by adhering to company standards.
- Documenting customer interactions, updating CRM (Customer Relationship Management) systems, and tracking key performance indicators (KPIs) like response time, resolution time, and customer satisfaction.

**Skills Required**:

- Strong Communication: Clear, effective verbal and written communication is essential.
- Empathy: Understanding and addressing customer concerns with a positive attitude.
- Problem-solving: Ability to think critically and resolve issues on the spot.
- Time Management: Handling multiple tasks at once while staying organized.
- Tech Savvy: Familiarity with customer service software, CRM systems, and multi-channel support tools.

**Qualification & Experience**:

- Bachelor’s Degree or Graduate Degree orUnder Graduate
- Both Freshers and a minimum of 6 months of Experience in Customer Service Role

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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