Customer Support Executive

2 weeks ago

Bengaluru, India Kindly Full time

**Kindly | Customer Support Executive |**

**Job Profile**:
What’s better than working at a startup? Answer: Working at a startup backed by global investors
- Y Combinator. Here’s your chance to be part of a dynamic group that never say never - a group of passionate minds and goal driven people entrusted with their job with complete confidence.

**Who are we?**

Kindly (YC W22) is a holistic, digital healthcare platform that effectively combines technology with medical expertise to provide affordable, convenient and end to end solutions reproductive health and fertility. We believe in high ethical standards and leverage medical experience with personalized human care, blended with the latest technology to maximize the rate of success. In simpler words, we aim at building a community that makes all other fertility services obsolete.

**What you will do**:

- Tracking customer experiences across channels, devices, and touchpoints.
- Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Analysing customer feedback on product ranges and new releases.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Bachelor’s Degree
- 0.5 -1 year of experience
- Are comfortable speaking about general taboo topics
- Previous background in Hotel Management/crew/customer care/BPO will be a plus point
- Ability to work in a fast-paced and highly competitive setting.
- Exceptional interpersonal skills and a customer-centric approach.
- Strong communication and people skills

**A Day in the Life at Kindly**

Working at Kindly will make you wonder if you’re working with superheroes - not just in terms of their work, but also in terms of the personality everyone here carries. At any given point in the day, you could be talking to a dancer, a wildlife photographer, a singer, an artist or even a standup comedian. Everyone at Kindly is passion-driven and let’s their work speak for itself.

You know what they say? The right company can give you the right platform to achieve new heights in your career. You will be the sole owner of your job; we do not believe in archaic micromanagement. If you’ve got what it takes, we’d love to hear from you

**Job Location: HSR Layout, Bangalore**

**Date of Joining: Immediate Joiners preferred**

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bengaluru, Bengaluru Urban - 560102, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (required)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX

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