Chat Support Executive

1 week ago

Hyderabad, India MoSahay Associate Full time

Process Type : Chat process

Grade : H1/H2

Freshers and minimum 6 Months Experience

Shifts: Rotational shifts - 9 Hours - UK Shifts, 5days

Cab: One way Cab & One way shuttle.WFO.

Interview Process:

- 1st Round: HR Screening
- 2nd Round : Write Assessment(B2 Band Cutt-off)
- 3rd round: Svar (50% Cut-off),
- 4th round : Live chat
- 5th round: Operation Round.

Key Responsibilities:

- Engage with customers via chat platform in a professional and courteous manner.
- Respond promptly to customer inquiries, providing accurate and relevant information.
- Address customer concerns, troubleshoot problems, and offer appropriate solutions through chat interactions.
- Utilize pre-established scripts and guidelines to handle common inquiries and scenarios.
- Ensure accurate and timely documentation of customer interactions and issue resolutions.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Upsell and cross-sell company products/services as appropriate during chat conversations.
- Stay updated on company products, services, and promotions to provide informed assistance.
- Meet individual and team performance metrics, including response time, issue resolution, and customer satisfaction.
- Continuously enhance product knowledge and customer service skills through ongoing training.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Live chat: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 06370321069

  • Chat Support Executive

    3 weeks ago

    Hyderabad, India Kk Software Associates (Global) Private Limited Full time

    Job Description Description We are looking for a Chat Support Executive to provide exceptional customer service through our chat platform. The ideal candidate should have 1-3 years of experience in a similar role in the Indian job market context. The successful candidate will be able to quickly understand customer issues, provide accurate information, and...

  • Live Chat Support Executive

    2 days ago

    Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Greetings from Scorelabs Inc. Scorelabs Inc Hiring Chat Support Executives For International Process Willing to Work In Rotational Shifts Monitor and respond to customer inquiries on social media/chat Call / What's app Bhargavi Required Candidate profileGraduate – Minimum 1 year experience (chat experience preferred) Undergraduate / B.Tech –...

  • International Chat Support

    7 days ago

    Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, & ensure an exceptional customer experience Required Candidate profileKey Responsibilities: Respond promptly and professionally to customer inquiries via...

  • International Chat Support

    2 weeks ago

    Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, & ensure an exceptional customer experience Required Candidate profileKey Responsibilities: Respond promptly and professionally to customer inquiries via...

  • Chat Support Executive

    2 days ago

    Hyderabad, India Fruges IT Services Full time

    Job role : chat support executive Experience : Freshers Qualification : Graduate/ undergraduate Languages known : English & Hindi. Shifts : Rotational shifts Location : Begumpet & Ranigunj. Rounds of interview : HR, Operational, Typing test, Typing Versant. **Job Types**: Full-time, Fresher **Salary**: ₹8,627.53 - ₹13,457.62 per...

  • Chat Support Executive

    1 week ago

    Jubilee Hills, Hyderabad, Telangana, India Provost Solutions Full time

    Urgent Requirement Position: - Chat Support Executive Qualification: - Any Graduate **Salary**: - 15k Experience: - Freshers Languages: - Fluent English Gender: - Females Location: - Madhapur **Salary**: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (required) **Language**: - English (required) **Speak...

  • Chat Support Executive

    7 days ago

    Hyderabad, Telangana, India Siyaraj Enterprise Full time

    Key Responsibilities - **Customer Inquiry Resolution**: Answer customer questions and provide solutions through text-based chat on websites, apps, or social media. - **Troubleshooting**: Assist customers in diagnosing and resolving technical problems with products or services. - **Product & Service Guidance**: Guide customers on using specific features,...

  • Customer Chat Support Executive

    1 week ago

    Hyderabad, Telangana, India Crowdnetic Technologies Private Limited Full time

    **Job Title: Customer Support Executive** **Location: Arena towers, NSL Building, Uppal Hyderabad-500039** **About Us** **Crowdnetic Technologies Private Limited is an unlisted private company incorporated on 18 January 2016. It is classified as a private subsidiary of FinMkt.Inc., New York and is in Hyderabad, Telangana.** **Job description** Deliver...

  • Chat Support Executive

    4 days ago

    Hyderabad, Telangana, India Artech Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Hi Everyone,We are having opportunity for Chat Support Process with Social Media Platform experience.Kindly check the details below.Experience - 2 Years ( Social Media Platform Experience is mandateLocation - HyderabadMax CTC - 5 LPAInterview Mode - F2F onlyNotice Period - Immediate ( Joining date will be 15th November )Excellent comms are required.

  • Chat Support Executive

    7 days ago

    Miyapur, Hyderabad, Telangana, India Bloomreach Full time

    Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic,...