Chat Support Executive

2 days ago

Hyderabad, India MoSahay Associate Full time

Process Type : Chat process

Grade : H1/H2

Freshers and minimum 6 Months Experience

Shifts: Rotational shifts - 9 Hours - UK Shifts, 5days

Cab: One way Cab & One way shuttle.WFO.

Interview Process:

- 1st Round: HR Screening
- 2nd Round : Write Assessment(B2 Band Cutt-off)
- 3rd round: Svar (50% Cut-off),
- 4th round : Live chat
- 5th round: Operation Round.

Key Responsibilities:

- Engage with customers via chat platform in a professional and courteous manner.
- Respond promptly to customer inquiries, providing accurate and relevant information.
- Address customer concerns, troubleshoot problems, and offer appropriate solutions through chat interactions.
- Utilize pre-established scripts and guidelines to handle common inquiries and scenarios.
- Ensure accurate and timely documentation of customer interactions and issue resolutions.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Upsell and cross-sell company products/services as appropriate during chat conversations.
- Stay updated on company products, services, and promotions to provide informed assistance.
- Meet individual and team performance metrics, including response time, issue resolution, and customer satisfaction.
- Continuously enhance product knowledge and customer service skills through ongoing training.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Live chat: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 06370321069

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