Process Executive

1 week ago

Mysuru Karnataka, India Infoliam Pvt Ltd Full time

Job Description**:Process Executive**

**Company**: Infolium Pvt. Ltd
**Location**:Mysore
**Position Type**: Full-Time

**About Us**

Infolium Pvt. Ltd., a leading provider of Business Process Outsourcing (BPO) services for towing companies in the USA, is seeking a motivated and organized Dispatcher to join our team. Our mission is to simplify day-to-day operations for towing businesses, ensuring smooth and efficient service delivery.

**Role Overview**

The Process Executive will be the single point of communication between clients, drivers, and service teams. This role involves efficiently coordinating tow truck operations, ensuring timely service delivery, and providing excellent customer support.

**Key Responsibilities**
- **Job Assignment**: Assign towing jobs to drivers based on location, availability, and priority.
- **Communication**: Act as the primary contact between customers, drivers, and service providers, ensuring clear and effective communication.
- **Scheduling**: Monitor and manage job schedules to optimize operations and minimize response times.
- **Problem-Solving**: Address issues such as delays, route changes, or driver concerns in real-time.
- **Documentation**: Maintain accurate records of dispatch logs, service requests, and job statuses in the company’s system.
- **Customer Service**: Handle incoming calls and inquiries from customers, providing updates and resolving concerns professionally.
- **Compliance**: Ensure all dispatching activities adhere to company policies and industry regulations.

**Qualifications**
- **Education**: High school diploma or equivalent; college degree preferred.
- **Experience**: Prior experience as a dispatcher or in a customer service role is a plus.

**Skills**
- Strong communication and organizational skills.
- Mandatory English Communication (Verbal and Written)
- Proficiency in dispatching software and tools.
- Ability to multitask and work under pressure.
- Problem-solving mindset and attention to detail.
- **Availability**: Flexibility to work shifts, including weekends and holidays, as needed.

**What We Offer**
- Competitive salary and benefits.
- Training and development opportunities.
- Collaborative and supportive work environment.
- Opportunities for growth within the company.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Mysuru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Willingness to travel:

- 100% (required)

Work Location: In person

**Speak with the employer**
+91 8431048693

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