Process Executive

4 days ago

Mysuru Karnataka, India Yesminds Global Solutions Pvt Ltd Full time

**Company - Yesminds Global Solutions Pvt. Ltd.**

**Job Title**: Process Executive/Sr. Process Executive

**Location**: Mysuru

**Shift**: US Night Shifts (EST/PST/CDT as applicable)

**Job Type**: Full-Time

**Reports To**: Team Lead

**Key Responsibilities: Dispatcher Responsibilities**:

- Receive service requests via calls or digital platforms and assign appropriate towing vendors based on proximity, capability, and availability
- Track and monitor active service jobs to ensure timely execution and customer satisfaction.
- Coordinate with drivers and vendors to confirm ETAs, job completion, and resolve on-ground issues.
- Update the dispatch software with real-time status, notes, and updates.
- Escalate delays, cancellations, or incidents to supervisors as per protocol.

**Caller Responsibilities**:

- Handle inbound and outbound calls with customers requiring towing or roadside assistance services.
- Verify service details, location accuracy, and vehicle information with callers.
- Provide updates to customers regarding dispatch times, ETA, and service provider details.
- Maintain a calm, professional tone during distressed or urgent calls.
- Document all call interactions accurately in the system.

**Required Skills & Qualifications**:

- Minimum 1-2 years of experience in a US voice process (BPO/Call Center), preferably with dispatch or coordination exposure.
- Excellent spoken English with a neutral or US-accented tone.
- Strong multitasking and time-management skills.
- Ability to remain composed and solution-oriented under pressure.
- Comfortable with night shifts and rotational weekends.

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Overtime pay
- Shift allowance

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9148430859

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