Customer Service Officer

2 weeks ago


Mohali, India Eminent Consulting Full time

We are Builder of Repute, having a strong presence in Mohali.

We have currently openings for Customer Care Officers preferablly females.

A Customer Care Officer will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**
- Manage large amounts phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening.

**Salary**: ₹14,501.81 - ₹20,061.70 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Sector 82, JLPL, Mohali - 160055, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 8968745678


  • Customer Service

    1 week ago


    Mohali, India Hamiast recruitment service Full time

    Cars 24 voice CTC: 14k plus insensitive Mode: Work from Office at mohali Cars 24 Chat CTC: 17K / month Qualification: Graduation and 6 months experience in chat process. **Job Types**: Full-time, Regular / Permanent, Fresher Pay: From ₹17,000.00 per month Schedule: - Morning shift - Weekend availability Supplemental pay types: - Commission pay -...


  • Mohali, India SRS DIGITAL ZONE Full time

    Required telecaller for office outbound calls **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Ability to Commute: - Mohali, Punjab (required) Ability to Relocate: - Mohali, Punjab: Relocate before...


  • Mohali, India Trinity Solutions Full time

    Position: Customer Care Officer No of Positions: 02 Nos Job Locations: Mohali Industry: Manufacturing Qualifications: Any Graduate Male & female can apply. Salary Range: 15,000 to 18,000 Per Month Skills:, Excel, MS Word and Good communication Fresher & Experienced both can apply. **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day...

  • Office Coordinator

    15 hours ago


    Mohali, India Integgral Corporate Service Full time

    Responsibilities - Follow office workflow procedures to ensure maximum efficiency - Maintain files and records with effective filing systems - Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.) - Greet and assist visitors when they arrive at the office - Monitor office...


  • Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...


  • Mohali, Punjab, India Customer Solutions Full time

    **Position Overview**: **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Provide accurate information regarding products/services and resolve customer inquiries effectively. - Assist customers with placing orders, processing returns, and resolving complaints or issues. - Maintain thorough...

  • Customer Support

    14 hours ago


    Mohali, India Hamiast recruitment service Full time

    Recruitment of **BYJU'S** EDUCATIONAL PLATEFORM work from office at **Mohali** Min qualification Sallary - **(17k to 21k IN CTC)** Shift for girls - fixed morning For boys - rotational **INTERESTED CANDIDATES CAN CALL OR WHATSAPP ME ON +91-XXXXXXXXXX **Job Types**: Full-time, Fresher, Regular / Permanent Pay: ₹18,000.00 per month Schedule: - Day...

  • Customer Support

    15 hours ago


    Mohali, India Hamiast recruitment service Full time

    Hiring for **Domestic BPO voice process** **Work from office** at **Mohali** Eligibilities - **undergraduates and graduates with minimum 1 year of BPO experience** can apply INTERESTED CANDIDATES **CAN CALL OR WHATSAPP** ON **70870 10579** Salary - **19k in CTC ( 17800 in hand )** INTERESTED CANDIDATES **CAN CALL OR WHATSAPP** ON **70870 10579** **Job...


  • Mohali, Punjab, India Zenith Consultants Full time

    Responsibilities - Handle incoming calls to address customer queries - Identify customer needs and determine solutions - Offer accurate information about products and services - Respond to customer complaints and develop solutions - Record details of customer interactions, inquiries, and other information - Update customer information including contact...

  • Customer Support

    1 week ago


    Mohali, India Hamiast recruitment service Full time

    We're hiring for **domestic chat and voice process **in BPO **Work from office** At **Mohali** **10+2 ,undergraduates, graduates, freshers, experienced can apply** SALLARY WOULD BE UPTO **20K (in CTC)** INTERESTED CANDIDATES CAN CALL OR WHATSAPP ON **7087010579** **Job Types**: Full-time, Regular / Permanent, Fresher Pay: ₹20,000.00 per...