Customer Relationship Executive

2 weeks ago

Kochi Kerala, India AJINORAH GLOBAL VENTURES Full time

Summary:
Key Responsibilities:
Customer Support and Communication:

- Provide detailed information about products and services.
- Address and resolve customer complaints, ensuring a high level of customer satisfaction.
- Follow up with customers to ensure their issues are resolved.

Relationship Management:

- Build and maintain strong, long-lasting customer relationships.
- Understand customer needs and provide solutions to meet those needs.
- Proactively reach out to customers to offer assistance and support.

Administrative Tasks:

- Maintain accurate and detailed records of customer interactions and transactions.
- Prepare regular reports on customer interactions and feedback.
- Assist in the development and implementation of customer service policies and procedures.

Qualifications:
**Education**:

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

**Experience**:

- Minimum of 2-3 years of experience in customer service or a similar role.
- Experience in a customer-facing role in a similar industry is preferred.

**Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and manage time effectively.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- High level of empathy and customer-centric mindset.

Key Competencies:

- **Customer Focus**: Understands and anticipates customer needs, providing timely and effective solutions.
- **Communication**: Clearly and effectively communicates with customers and team members.
- **Problem-Solving**: Identifies issues quickly and develops effective solutions.
- **Teamwork**: Works collaboratively with colleagues to achieve shared goals.
- **Adaptability**: Adjusts to changing priorities and remains flexible in a dynamic environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

Work Location: In person

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