Process Associate

Process Associate - Bond Claims Intake Gurgaon_
- Function: Operations_
- Gurgaon, North Campus, TRV_
- Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._
- The objectives of this Genpact operations unit is to tie with the overall aims of Tango. The group aims to provide a high standard of service for Tango and therefore its end clients in US/ UK / Canada._
- The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, ‘can do” attitude._
- You must also be willing to work in flexible and varying shifts through the year. As a part of the team you must react proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving._
- Work Process:_
- Responsibilities_
- _Constantly monitor intake dashboard and work upon incoming request using FIFO method_
- _Thoroughly review incoming requests and input the Loss Notice Received Date and then prepare the item for assignment by providing various data elements and attaching documents to the applicable claim intake tabs._
- _Ensure that turnaround time and quality of documents meets Company service standards_
- _Provide customer service to Claim Handlers, operations staff across the country(s) and other functions within Travelers. Contact internal resources to research and resolve issues_
- _Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team and office goals are met._
- Qualifications_
- _Graduate - Any_
- _Good problem-solving skills_
- _Ability to accurately interpret and compile information from a variety of sources and systems_
- _Ability to function effectively in a team environment exercising good judgment_
- _Ability to meet outlined and expected standards of timeliness and accuracy in completion of work_
- _High level attention to detail and accuracy_
- _High customer service orientation._
- _Good Communication & written English skills_
- _Excel Skills - Intermediate_
- _MS Word
- Intermediate_
- Technology requirements_
- _MS Office (Word & Excel)_
- Process Details_
- Shift Type Night Shift_
- Shift Timings 8:30 PM - 5:30 AM (IST)_
- Fixed Shifts Yes_
- Weekends Off Yes_
- OJT N/A_
- Location North Campus - Badshahpur - Gurgaon_
- Eligibility Criteria_
- Work Ex 12Months - 18Months_
- Passport Not Required_
- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Jaipur_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 18, 2025, 10:48:55 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_