Messaging Services Advisor

4 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 329225 We are currently seeking a Messaging Services Advisor - MS Teams to join our team in Bangalore, Karnātaka (IN-KA), India (IN). " - Experience and knowledge of the following technologies: - Microsoft Teams, SFB - MS calling plan, Direct routing, Operator connect - Manage team and channels in Microsoft Teams Audio conferencing users - Troubleshooting MS Teams client issues for end user's support. - Performing change management activities which respect to adding new features/components, Configurations change/update, best practices, security enhancement etc. for MS Teams environment. - Intermediate knowledge of IP Telephony - Knowledge of Server and Networking principles pertaining to enterprise environment - Evaluates, engineers, tests, recommends, and implements secure infrastructures. - Acts as a resource for system escalation issues. - Documents platform standards and processes for ongoing operations. - Gathers business requirements for system design and validates recommended solution for Change Management. - Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software. - Performs root cause analysis on failed components and implements corrective measures. - Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions. - Responsible for following company specific systems engineering standards. - RCA for high severity issue, CRQ Deployments during weekends and holidays. - On Call Support: shift for all required work and done during weekends. - Provide Technical Documentation and training to L1 team members." **About NTT DATA

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