Receptionist and Telecaller

4 days ago

Visakhapatnam Andhra Pradesh, India Stemle Institute of Education Private Limited Full time

_The requirements for a telecaller _

1. Educational Qualifications
- Minimum qualification: High school diploma or equivalent.
- Graduation preferred for specialized roles (e.g., customer service for banking or IT sectors).

2. Skills and Competencies

Communication Skills
- Proficiency in the local language and/or English.
- Clear and confident speaking tone.
- Active listening skills to understand customer concerns.

Persuasion Skills
- Ability to influence potential customers and generate interest in products or services.
- Strong negotiation skills for sales roles.

Technical Skills
- Basic computer knowledge (e.g., MS Office, CRM tools).
- Ability to handle telephonic systems, data entry, and records.

Problem-Solving Skills
- Ability to handle customer complaints effectively.
- Quick decision-making in real-time situations.

Sales Skills (if applicable)
- Familiarity with up-selling or cross-selling techniques.
- Ability to meet sales targets or lead generation goals.

3. Experience
- Entry-Level Roles: Freshers with good communication skills are often accepted.
- Experienced Roles: 1-2 years of experience in telecalling, customer service, or telesales is advantageous.

4. Personality Traits
- Patience and resilience, especially when dealing with difficult customers.
- High energy levels and a positive attitude.
- Strong work ethic and punctuality.
- Ability to work under pressure and meet deadlines.

5. Knowledge Requirements
- Understanding of the product/service the company offers.
- Familiarity with the company’s policies and scripts.
- Basic knowledge of customer behavior and market trends.

6. Working Conditions
- Flexibility for rotational shifts (if required).
- Comfortable working in a target-oriented environment.

Additional Requirements
- Familiarity with scripts or ability to adapt conversations based on customer needs.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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