Customer Service Executive

1 week ago

Kothrud Pune Maharashtra, India Secure Zone Full time

Key Responsibilities:
Customer Service
- Resolve customer complaints and concerns in a fair and timely manner.
- Provide product/service information, pricing, and availability.
- Process customer orders, returns, and exchanges.

Issue Resolution
- Investigate and resolve customer issues promptly and efficiently.
- Escalate complex issues to senior management when necessary.
- Collaborate with internal teams (e.g., sales, technical) to resolve customer concerns.

Customer Relationship Building
- Build and maintain strong customer relationships.
- Identify opportunities to upsell/cross-sell products/services.
- Provide personalized solutions to meet customer needs.

Data Management
- Accurately document customer interactions in CRM software.
- Maintain customer records, including contact information and interaction history.

Quality and Improvement
- Participate in quality assurance initiatives to improve customer satisfaction.
- Identify areas for process improvement and suggest solutions.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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