Customer Relation Executive

4 days ago

Anna Nagar Chennai Tamil Nadu, India Abroad scholars Full time

**Full job description**

**Location: Chennai, India**

**Salary: ₹16,000 - ₹25,000 per month**

**Company Overview**:
**AbroadScholars**

Abroad Scholar is a trusted international education consultancy dedicated to helping students achieve their dream of studying abroad. With strong partnerships with top universities and institutions, we provide expert guidance and end-to-end support to make the study abroad journey smooth and successful.

**Job Description: Customer Relations Executive**

**Key Responsibilities**:

- **Customer Interaction**:

- Provide timely, accurate, and courteous responses to customer queries and concerns.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- **Issue Resolution**:

- Identify, troubleshoot, and resolve customer complaints or issues with a solution-oriented approach.
- Collaborate with internal teams (e.g., technical, sales, or product teams) to resolve more complex customer concerns.
- **Relationship Building**:

- Develop and maintain strong relationships with key customers and stakeholders.
- Offer personalized support and proactive communication to enhance customer retention and loyalty.
- Monitor customer satisfaction and feedback, ensuring that concerns are addressed promptly.
- **Product Knowledge**:

- Maintain an in-depth knowledge of the company’s products or services to provide accurate and effective assistance.
- Educate customers on product features, usage, and benefits.
- **Reporting & Documentation**:

- Document customer interactions, feedback, and complaints accurately.
- Generate reports on customer satisfaction and service issues to be reviewed by management.
- Track and follow-up on service metrics to ensure customer expectations are met.
- **Customer Feedback**:

- Gather customer feedback and insights to relay to relevant teams for product or service improvements.
- Assist in surveys or feedback collection initiatives.

**Requirements**:

- Proven experience in customer service or customer relations roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to manage multiple tasks and priorities effectively.
- Proficient in CRM software and MS Office Suite.
- Strong attention to detail and organizational skills.
- Ability to work independently as well as part of a team.
- A positive attitude and willingness to assist customers in various situations.

**Preferred Qualifications**:

- Bachelor’s degree in Business, Communications, or a related field (or equivalent work experience).
- Experience in a similar industry or with a specific customer segment.

**Working Conditions**:

- Full-time position.
- May require occasional weekend or after-hours availability.

This role is ideal for someone with excellent communication skills and a passion for customer service. If you're committed to making a positive impact on customer satisfaction and relationships, we'd love to hear from you

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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