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Customer Relationship Executive

3 weeks ago

Wagholi Pune Maharashtra, India Eduplex services private limited Full time

**Customer Relationship Executive - Service (Car Dealership)**

**Location**:
Wagholi, Pune, Maharashtra

**Experience Required**:
1 to 6 Years (Automobile industry preferred)

**Salary**:
₹15,000 to ₹30,000 per month (Based on experience) + Incentives

**Job Type**:
Full-time | Permanent

**Job Summary**:
We are looking for a proactive and customer-oriented **Customer Relationship Executive (CRE) - Service** to join our team at our car dealership in Wagholi, Pune. The role involves handling service-related customer interactions, managing appointment bookings, follow-ups, and ensuring excellent customer satisfaction throughout the service lifecycle.

**Key Responsibilities**:

- Greet and assist customers visiting the service center.
- Handle service appointment bookings via phone, WhatsApp, or walk-ins.
- Follow up with customers for vehicle drop, job card status, and delivery updates.
- Coordinate between service advisors, workshop staff, and customers.
- Inform customers about service progress, estimated delivery time, and additional job approvals.
- Collect feedback post service and resolve customer queries or concerns.
- Maintain daily follow-up sheets, service reminders, and DMS entries.
- Support customer satisfaction improvement activities (CSI scores).

**Requirements**:

- 1 to 6 years of experience as a CRE or similar role in the automobile service industry
- Good communication skills in English, Hindi, and Marathi
- Ability to handle multiple calls and customer interactions
- Basic computer skills - MS Excel, Word, and CRM software
- Customer-first attitude with strong follow-up and coordination abilities
- Minimum Qualification: 12th Pass / Graduate

**Schedule**:

- Day Shift
- 6 Days Working (1 weekly off)
- Timing: 9:30 AM - 6:30 PM (May vary slightly)

**Perks & Benefits**:

- Fixed Salary ₹15,000 - ₹30,000/month (Negotiable as per experience)
- Performance-based incentives
- Training and career growth opportunities
- Professional work culture within a reputed dealership

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9021868394