Customer Relationship Executive

6 days ago

Wagholi Pune Maharashtra, India Crowning Consulting Full time

**Job Title**: Customer Relationship Executive (Service)

**Key Responsibilities**:

- Provide accurate information about products, pricing, promotions, and dealership services to customers.
- Assist customers in selecting the right vehicle based on their needs, preferences, and budget.
- Maintain detailed records of customer interactions, inquiries, and transactions in the CRM system.
- Proactively reach out to existing customers to promote service offerings, maintenance schedules, and seasonal promotions.
- Handle customer complaints and escalate complex issues to the appropriate department for resolution.
- Conduct customer satisfaction surveys and gather feedback to identify areas for improvement.

**Qualifications**:

- Proven experience in customer service, or a related role, preferably in the automotive industry.
- Excellent interpersonal skills and the ability to build rapport with diverse customer demographics.
- A passion for automobiles and a willingness to continuously learn about new products and technologies.
- Strong communication skills, both verbal and written.
- Detail-oriented with good organizational and multitasking abilities.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- CRE: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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