Service Support Coordinator

2 weeks ago

Deccan Gymkhana Pune Maharashtra, India Parametric Technosoft Full time

Job Summary: The purpose of this role is to manage service support activity efficiently and

support allied functions to ensure smooth operations.

Responsibilities: Manage the Team to
- Achieve category wise Operations target.
- Provide back office support to existing service team
- Coordinating between service team, vendors and clients

ensuring smooth operations.
- Creating and monitoring activity schedules for FE’s and

follow up
- Handling all the service correspondence. Proactive and

prompt communication to all stakeholders.
- Achieve category wise service targets.
- Follow up with service team and GE team for timely

completion of PMS, Installation and Break down calls.
- Follow up of tool movement
- Track spare parts sales and targets given by company.
- Improve consumable, accessories, equipment sales

business.
- Proper MIS Reporting System
- Organize and maintain data files and records, update

when necessary.
- Prepare and maintain Strong Induction Program

requirements:

- Personal

Immaculate work ethics, pleasing personality with excellent communication

and presentation skills. Should have an eye for detail, flair for

documentation, clarity in recording and presenting information. Should be

enthusiastic to drive new initiatives and develop team spirit. Creative

thinking with a desire to simplify work.
- Professional

Presence of mind, good with numbers, process oriented, structure in doing

things, customer sensitivity. Good time management and ability to

prioritize. Ability to work as part of a team and build strong working and

integral relationships.
- Functional

Proficiency in MS office (outlook, excel, word & power point). Proactive and

disciplined in mail correspondence. Good file management, documentation

skills
- Qualification and experience

Graduate in any Discipline

Prior work in sales operations or support roles would be advantageous.

Proficiency in Microsoft office tools like Excel, Word, PowerPoint is a must.

Good Experience in client facing roles

You are quick learner and have excellent analytical abilities to identify issues

and bottlenecks.

You can work well with multiple teams and contribute to the big picture by

always staying focussed on key deliverables and parameters.

You are a team-player who can drive peer-efforts towards a focussed goal.

If your skills and experience match our requirements,

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

Shift:

- Day shift

Work Location: In person

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