Operations Expert, Avp

**Operations Expert, AVP**:
**Job ID**:R0398011

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-09-03

**Location**:Mumbai

**Position Overview**:
**Job Title: Operations Expert, AVP**

**Location: Mumbai, India**

**Role Description**
- **Positive Impact-**It’s what drives us. More than a claim, this describes the way we do business.
- Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors, and society.
- We’re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.
- This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape.
- As you’ll discover, our culture supports this. Diverse, international, and shaped by a variety of different perspectives. We are driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile mind are rewarded with competitive pay, support, and opportunities to excel.
- At the heart of Deutsche Bank’s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
- Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Knowledge of Exports, Imports, LC issuance, Bank guarantee, Financing product with regards to India regulations & understanding of UCP, URC, ISBP, URDG.
- Maintain & enhance client relationship by resolving issues promptly.
- Leading and guiding team in managing relationships with clients to ensure their requests / complaints / etc. are addressed in timely manner.
- Acting as Key contact point; First point of contact for large MNCs/ Clients
- Responsible for client coverage for transactional delivery and structure solutions in coordination with Product partners across Corporate Bank.
- Work with internal teams on analysis and development of transaction ideas, structuring of solutions for trade finance & discussions with clients for enablement of these solutions.
- Transaction coordination - both internally as well as with clients / 3rd parties (counterparties, law firms, auditors etc.)
- Work closely with internal stakeholders including Product Management, Legal, Compliance, Sales colleagues in developing product solution, taking into consideration UCP, URC, ISBP, URDG and other technical and India regulatory requirements.
- Assisting in data extraction/MIS preparation for client behavior
- Streamlining of process, Automation, facilitate MI and Analytics
- Self-managing client High level escalations by speaking to client’s senior stakeholder.
- Maintain positive and proactive interaction with internal stakeholders.
- Accountable for upholding Bank vision and values statement.
- Challenge the status quo and adaptability to change, balance with strong team spirit and strict compliance culture.
- Experience of handling larger teams, Project Implementation & migration of activities.
- Ensure adherence to Internal & Regulatory guidelines, Control & Compliance aspects.
- Manage team independently & ensure work life balance.

**Your skills and experience**
- Desired background: Graduate/ Post graduate/ MBA Finance / CAs with more than 8-12 years’ experience in Trade Finance roles (across LC, BG, Import - Export docs, Financing, structured products, supplier finance, etc.)
- Comprehensive knowledge of FEMA & RBI Master Directions.
- Extremely strong written and verbal communication skills
- Driven and motivated to work under tight timelines
- Extremely diligent and hardworking to efficiently manage deadlines across multiple products.
- Excellent skills in using MS Office - Power point and Excel
- Managing and leading Trade Finance Service teams will be an added advantage
- Experience in customer service especially in handling large corporates and multinational companies, devising MIS, running initiatives within a complex organizational structure and people management experienc