Uc/av Support Technician

2 weeks ago

Pune, India Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The UC/AV Engineering team provides tools and services that improve workmate communications. Engineering technology-based conference rooms and spaces that enable a flawless hybrid work environment. We have a passion for problem solving, innovation, and customer service.

About the Role

**Responsibilities**:
Administration of room system hardware and SaaS based systems across all Workday office locations- Problem resolution of software clients and room based conference systems- On call point person in APAC time zone for major issues- Local technical resource to provide on-site support, troubleshooting and conference room deployment- Work with AV integrators to coordinate technician dispatching to remote locations for repairs of room equipment- Run, review and report on the status of problem tickets and issue trends to be reviewed with senior engineers.- Update existing documentation where available, develop new documentation as required for problem solving and feature functionality- Maintain conference room equipment and replacement parts inventory

About You

Basic Qualifications- 3+ years supporting or working within enterprise IT engineering teams- Basic Zoom User, Zoom Phone and Zoom Room administration- Solid understanding of conference room technology- Outstanding interpersonal and communication skills- Ability to work in a high trust and innovative environment where teamwork is important- Strong desire to learn new skills and grow within the team- Ability to travel as needed

Other Qualifications- Strong interpersonal skills to maintain internal service level agreements for issue resolution- Inventory management skills needed to coordinate and provide reports needed for projects and break fix- Must have desire and ability to drive success in a fast paced environment to deliver projects on time and in scope

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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