Service Coordinator

5 days ago

Manjeri, India KCM APPLIANCES PVT.LTD - Impex Full time

As a Service Coordinator, you will serve as the central point of contact between clients and service providers, ensuring the smooth delivery of services and exceptional customer satisfaction. Your responsibilities will encompass a range of tasks aimed at facilitating efficient coordination, effective communication, and timely resolution of any issues that may arise during service delivery.

Key Responsibilities:

- Client Interaction: Act as the primary contact for clients, responding promptly to inquiries, providing information about services offered, and addressing any concerns or queries they may have. Build and maintain positive relationships with clients to understand their needs and preferences effectively.
- Service Scheduling: Coordinate service appointments and schedules, taking into account client preferences, availability of service providers, and logístical considerations. Ensure that appointments are efficiently planned to maximize productivity while accommodating client requirements.
- Service Provider Liaison: Communicate service requests and specifications to the appropriate service providers, ensuring clear understanding of client expectations and adherence to quality standards. Serve as a bridge between clients and service teams, facilitating effective communication and collaboration.
- Monitoring and Follow-up: Track the progress of service delivery, monitoring key milestones and deadlines to ensure timely completion. Proactively follow up with service providers to address any delays or issues that may arise, taking corrective actions as necessary to maintain service quality and meet client expectations.
- Documentation and Record Keeping: Maintain accurate records of client interactions, service requests, appointments, and any relevant documentation. Ensure that all information is properly documented and organized for easy reference and future follow-up.
- Problem Resolution: Act as a point of escalation for any issues or complaints raised by clients or service providers, working swiftly to address concerns and find satisfactory resolutions. Utilize problem-solving skills and effective communication to de-escalate conflicts and ensure positive outcomes for all parties involved.
- Quality Assurance: Implement and maintain quality assurance measures to uphold service standards and customer satisfaction. Solicit feedback from clients and service providers to identify areas for improvement and implement corrective actions as needed.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

License/Certification:

- excel (preferred)

Work Location: In person

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