Sales Executive

2 weeks ago

Sikanderpur Gurugram Haryana, India Divine Hindu Full time

**Location**: Gurugram (On-site)
**Working Days**: Monday-Saturday | **Timings**: 9:00 AM - 6:00 PM

About Divine Hindu

Divine Hindu is a fast-growing D2C spiritual lifestyle brand. We blend authenticity with modern design across Rudraksha, Karungali, malas, bracelets, idols, and puja essentials.

Role Overview

Own the end-to-end sales funnel across inbound calls, WhatsApp, website leads, and marketplaces. You’ll convert qualified leads into orders, upsell/cross-sell, and maintain high customer satisfaction.

Key Responsibilities
- Handle **inbound/outbound** calls, WhatsApp chats, and website/marketplace leads; drive conversions.
- Explain product features, authenticity (certifications), sizing/usage, and post-purchase care.
- **Upsell/Cross-sell** combos, add-ons, and festival bundles; improve AOV & repeat rate.
- Maintain lead stages in CRM/Sheets; daily MIS: calls, connects, demos, orders, revenue.
- Coordinate with **Ops** for order confirmations, dispatch follow-ups, cancellations/returns.
- Collect customer **feedback**, reviews, and UGC; share insights with Marketing.
- Follow tidy **SOPs** on pricing, refunds, replacements, and service SLAs.

Must-Have Qualifications
- **1-3 years** in D2C/B2C telesales/inside sales (e-commerce preferred).
- Confident Hindi + workable English; regional languages are a plus.
- Hands-on with **Google Sheets/Excel**, WhatsApp Web, basic CRM (or willingness to learn).
- Strong objection handling, empathy, and closing skills; target-oriented mindset.

Good-to-Have
- Experience selling **spiritual/lifestyle/jewellery** products.
- Marketplace exposure (Amazon/Flipkart/Meesho)—listing basics, reviews, replacements.
- Basic knowledge of **Shopify/Unicommerce/ClickPost**.

KPIs (What success looks like)
- **Daily connects** & qualified lead rate
- **Conversion rate (%)** and **Orders/day**:

- **AOV** & **Cross-sell attach rate**:

- **First-response time** & **CSAT**:

- **Refund/return rate** (lower is better)

Compensation & Growth
- Fixed salary + performance-based incentives.
- Fast-track growth for consistent target achievers.

How to Apply

Include: current CTC, expected CTC, notice period.

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- How many calls have you done on daily basis?
- Do you have experience in b2c sales?
- Current Salary (in-hand)
- Expected Salary (in-hand)

Work Location: In person

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