
Accounts Assistant
1 week ago
**Responsibilities**:
- **Customer Service**:
- Answer incoming customer calls promptly and professionally.
- Address customer inquiries, resolve issues, and provide accurate information regarding products, services, and accounts.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document all customer interactions and inquiries in the company's CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- **Accounts Management**:
- Maintain accurate and up-to-date customer account information.
- Process customer payments, adjustments, and refunds.
- Generate and send invoices and statements to customers.
- Monitor account balances and identify discrepancies.
- Assist with account reconciliation and reporting.
- Assist with collections on overdue accounts.
- **Administrative Tasks**:
- Maintain organized records of customer interactions and account activities.
- Generate reports on customer inquiries and account status.
- Assist with other administrative tasks as needed.
**Qualifications**:
- Proven experience in customer service and/or accounts management.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in using phone systems and CRM software.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Basic knowledge of accounting principles is a plus.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proficiency in common office software (Microsoft Office Suite, Google Workspace, etc.)
**Skills**:
- Customer service orientation
- Phone etiquette
- Data entry
- Problem-solving
- Time management
- Organization
- Attention to detail.
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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