Salesforce QA and Support

5 days ago

Gurgaon, India Siemens Digital Industries Software Full time

**Role Description**:
The **Salesforce QA** must have at least 4+ years of experience. The Salesforce QA spends majority of their time working on day-to-day Salesforce related configuration and review tasks, requiring high degree of technical expertise

**Responsibilities**:

- Provides high-level effort estimates on assigned tasks.
- Works independently with some supervision.
- Seek to gain understanding of the company's org/system infrastructure in order to troubleshoot issues and engage the appropriate engineering teams as issues arise that fall out of our domain.
- Seeks to acquire in-depth knowledge of Salesforce, Business processes, Sales Domain knowledge, Flows, related tools, technologies, and best-practices.
- Provides in-depth troubleshooting skills to assist in resolving errors and performance issues.
- Remains aware and up to date of product developments that translate into environmental or code modifications.
- Salesforce QA leverages pre-defined processes, instructions, guidelines, and policies to perform day to day tasks.
- Works closely with development team to ensure processes, procedures, and best practices.**Required Skills**:

- Bachelor's degree in Computer Science or related discipline preferred
- Salesforce Admin and App Builder Certification preferred
- Experience with Salesforce Sales and Service Cloud
- Experience with Web Services testing using tools like ReadyAPI/Postman
- Well versed in UI, regression, performance, usability, acceptance, and ad-hoc testing
- Excellent analytical, problem-solving, and decision-making skills
- Effectively works as a member of an agile team and/or independently
- Willing to interact and be patient with end-users and other departments who may not be technically skilled
- Highly self-motivated to continuously learn new methodologies/technologies both Salesforce and otherwise
- Possesses a -do what it takes
- mentality in order to get the job done
- Moderately task-oriented
- Ability to lead educational discussions and presentations.

DISW

PLM

SWSaas

**Job Family**: Information Technology

**Req ID**: 366436

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