Guest Services Officer

5 days ago

Tiruchchirappalli, India AirAsia Full time

**Your Responsibilities**

This position reports to the Guest Service Duty Executive. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.

**Your Duties**
- To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
- To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and de-briefing, assigning staff at their designated area, and that all tools are sufficient and in order.
- To ensure the check-in counter is open at 4 hours before departure time.
- To ensure all systems run i.e. conveyer, BHS, Tubs and FIDS before opening counter
- To monitor staff movement, discipline and to report to the superior for further action.
- To react if any delay occurs and to inform Supervisor on duty to take necessary action.
- To ensure all SOP is being implemented according to GOM.
- Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.

**Your Traits**
- Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
- Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
- Ability to maintain high confidentiality, tactful and discretion when dealing with people.
- Possess good interpersonal and communication skills.
- Able to work on shift.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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