Customer Care Executive

2 weeks ago

Piplod Surat Gujarat, India Jainam Broking Limited Full time

Key Responsibilities:

- Act as the first point of contact for business partners and franchisee queries related to accounts, operations, KYC, product support, and other service requests.
- Resolve issues related to client onboarding, demat account processing, trade execution, payouts, etc.
- Coordinate with internal departments such as compliance, back-office, RMS, and IT to ensure timely resolution of partner-related requests.
- Assist partners with product updates, operational changes, policy clarifications, and documentation requirements.
- Monitor and track partner tickets/requests using CRM or service desk tools.
- Prepare and share periodic reports, MIS, and escalation summaries.
- Maintain a service-oriented approach and ensure adherence to internal SLAs.
- Provide training or knowledge support to partners regarding systems, tools, and processes, as required.

Required Skills & Competencies:

- Strong knowledge of capital markets, demat/trading account processes, and broking operations.
- Good understanding of partner/franchisee models in the financial industry.
- Proficient in MS Office and CRM tools.
- Excellent communication and problem-solving skills.
- Strong coordination, follow-up, and multi-tasking abilities.
- Service mindset with ability to handle pressure and volume.

Educational Qualifications:

- Graduate in Commerce, Finance, or related field (Postgraduate preferred).
- NISM certifications (optional but preferred).

Pay: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Experience**:

- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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