Application Support Executive

2 weeks ago

Bengaluru Karnataka, India Alpha Plus Technologies Full time

**Roles & Responsibilities**
- Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring
- Impart UAT & Product Training to clients
- Ensure trouble-free Warranty & AMC support to Alpha Plus’ clientele
- Handle software installations for internal products
- Conduct periodic health-checks on software solutions deployed at client locations
- Undertake Proof of Concept (POC) at client locations in coordination with Business Team
- Document and track incidents reported by the clients
- Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
- Ensure smooth and consistent Client Relationship Management
- Assist in testing, release and maintenance of pre-deployment software releases
- Assist in organized deployment of patches, security fixes, and periodic product upgrades

**Qualification / Skill-sets**
- B. Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
- No prior experience is mandatory
- In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre-requisite
- Sound skills of software troubleshooting and diagnosis
- Excellent analytical and on-the-spot thinking ability
- Sound communication, inter-personal & documentation skills
- Readiness to travel across the country for client-side implementation at least 2 - 3 times each month
- Willingness to acquire in-depth functional knowledge of APT software products

**Added Advantage Qualification / Skill-sets**
- Powerful command on English, especially written and oral communication
- Prior experience of 1 - 2 years in a similar job profile for Software deployment / troubleshooting

Pay: ₹600,000.00 - ₹700,000.00 per year

Shift:

- Day shift

Work Location: In person

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